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Event Operations Manager

Principal duties and responsibilities

Event Management and Leadership

  • Partner with event center director, event center sales manager and theatre operations manager in helping grow a new event center that is community focused.

  • Advance, coordinate and execute events that reflect well on the client, caterer, and Hennepin Theatre Trust.

  • Ensure staff delivers exceptional customer service that exceeds guest expectations resulting in repeat business.

  • Manage financial and operational aspects of the business including event center expenses, maintaining, and improving processes, and finding efficiencies.

  • Process settlements in an accurate and timely manner for assigned events.

  • Serve as client single point of contact for all assigned events or ensure one who can deliver an exceptional guest experience is assigned.

  • Maintain and lead event management, scheduling, and point of sale platforms.

Relationships & Partnerships

  • Cultivate a strong relationship with our catering partners.

  • Manage contracts and relationships with other vendors, including security and valet parking organizations.

  • Ensure staff is maintaining licenses and that the event center is compliant with OSHA and all other codes and requirements.

  • Maintain strong relationships in the Hennepin Theatre District and with City personnel, including Downtown Improvement District.

  • Other work as assigned.

People Management and Development

  • Manage, coach, and develop full and part-time event staff.

  • Model the values, ethics, and performance standards of Hennepin Theatre Trust.

  • Cultivate a productive, collaborative culture that values diversity, equity, and inclusion.

Qualifications

Required

  • Bachelor’s degree and two years of related experience or equivalent experience.

  • Successful track record of hiring and managing a successful cohesive event team that impresses renters and customers.

  • Shows a strong commitment to celebrating diversity, establishing equity, and ensuring inclusion.

  • Strong communication skills, written, verbal and interpersonal; able to build and maintain strong relationships with staff, clients, and vendors.

  • Experience in writing rental contracts and processing settlements.

  • Models exemplary level of customer service.

  • Strong attention to detail.

  • Ability to work collaboratively.

  • Self-motivated and resourceful.

  • Excellent judgment and decision-making skills.

  • Active commitment to establishing a productive, collaborative culture that values diversity, equity, and inclusion.

  • Flexible and willing to adapt to change.

  • Able to keep confidential information private and secure.

  • Proficiency with Microsoft Office programs.

  • Experience using point of sale, schedule, and event coordination platforms.

Physical and Schedule Requirements

  • Requires evening and weekend hours.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. All employees are responsible for following applicable Hennepin Theatre Trust policies and procedures as defined by their manager or Employee Handbook.

Hennepin Theatre Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics.

We are a non-profit that creates positive change through the arts by bringing together people, businesses and organizations to create and enjoy cultural experiences.

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