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Reporting to the Chief Operations Officer (COO), the Director of Facilities is a key leadership role responsible for orchestrating the comprehensive oversight and strategic management of our organization's facilities across multiple sites, including the event center, Dudley Riggs Theatre, and LaSalle Plaza office. This role demands a proactive approach to maintaining the operational integrity, safety, and aesthetic standards of the organization's physical assets. The Director ensures seamless functionality of building systems, adherence to environmental and safety regulations, and alignment with our strategic goals. Essential to this role is a dynamic leadership style capable of inspiring and managing a diverse team, fostering an environment of continuous improvement and operational excellence. Collaborating with the Chief Operations Officer (COO), the Director of Facilities also plays a crucial role in strategic planning, budget management, and cross-functional collaboration, ensuring that our facilities support the organization’s overall mission and operational needs. This position requires a blend of technical expertise, strategic vision, and practical experience in facilities management, making it pivotal in upholding the organization's reputation and operational effectiveness.

The Front of House - Usher position is a key component of Hennepin Arts' customer service team, serving as the primary point of contact for most patrons attending events at our theatres. Ushers are responsible for creating a welcoming and inclusive atmosphere, ensuring each guest feels comfortable and supported throughout their visit. They play an essential role in facilitating smooth entry, providing directions, offering assistance, and addressing any guest inquiries or concerns. By maintaining a high level of service, Ushers contribute to the overall success of the organization's diverse entertainment programming and help deliver an exceptional guest experience.

The Security Specialist, under the supervision of the Assistant Security Manager with a dotted line reporting to the Community Safety & Relations Manager, plays a pivotal role in fostering a welcoming, inclusive, and secure atmosphere for both guests and staff at our Event Center, Orpheum, Pantages, State and Dudley Riggs Theatres. This individual is tasked with safeguarding the assets and property of the organization while upholding a professional demeanor. It is crucial for the specialist to engage actively in on-street duties, facilitating positive interactions with unhoused individuals in the vicinity. The aim is to ensure that our neighbors experience a sense of welcome and safety, maintaining a crime-free environment around the sidewalks and providing unimpeded access to our facilities for guests and employees alike.