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The Assistant Event Services Manager plays a critical role in ensuring a seamless, patron-focused experience across a variety of performance and event spaces, with a specific emphasis on the Dudley Riggs Theatre and Event Center. This position is responsible for operational oversight and the successful execution of both internal and external events. The role requires collaboration with multiple departments to ensure all event aspects, from patron services to operational logistics, are thoroughly planned, communicated, and implemented. The Assistant Event Services Manager will uphold and promote the organization’s Patron Relationship Philosophy while supporting event operations, managing staff, and fostering a positive work environment for front-of-house (FOH) teams. Regular evening, weekend, and holiday availability is required for events.

The Front of House - Usher position is a key component of Hennepin Arts' customer service team, serving as the primary point of contact for most patrons attending events at our theatres. Ushers are responsible for creating a welcoming and inclusive atmosphere, ensuring each guest feels comfortable and supported throughout their visit. They play an essential role in facilitating smooth entry, providing directions, offering assistance, and addressing any guest inquiries or concerns. By maintaining a high level of service, Ushers contribute to the overall success of the organization's diverse entertainment programming and help deliver an exceptional guest experience.

The Maintenance Technician is crucial in ensuring the cleanliness, functionality, and operational readiness of the organization's theatres and event spaces. Reporting to the Maintenance Manager, this role encompasses a wide range of custodial and maintenance tasks, including cleaning auditorium spaces, lobbies, restrooms, and maintaining exterior spaces. The Technician also assists with equipment maintenance, marquee updates, and event preparations, promptly reporting any damages or necessary repairs.

This position demands physical endurance, including walking, lifting, and working in various weather conditions. Adaptability and flexibility are essential as the role requires working in a fast-paced environment with shifting schedules and diverse tasks. The Maintenance Technician's meticulous attention to detail and proactive maintenance efforts are vital to maintaining high standards of cleanliness and functionality, supporting the organization's mission to provide exceptional experiences for audiences and performers.

The Security Specialist, under the supervision of the Assistant Security Manager with a dotted line reporting to the Community Safety & Relations Manager, plays a pivotal role in fostering a welcoming, inclusive, and secure atmosphere for both guests and staff at our Event Center, Orpheum, Pantages, State and Dudley Riggs Theatres. This individual is tasked with safeguarding the assets and property of the organization while upholding a professional demeanor. It is crucial for the specialist to engage actively in on-street duties, facilitating positive interactions with unhoused individuals in the vicinity. The aim is to ensure that our neighbors experience a sense of welcome and safety, maintaining a crime-free environment around the sidewalks and providing unimpeded access to our facilities for guests and employees alike.